OMQ GmbH
OMQ GmbH delivers AI-driven customer service automation software to reduce support effort and improve customer satisfaction across all channels.
About
OMQ GmbH is a pioneer in AI-based customer service automation based in Berlin, Germany. The company provides a comprehensive SaaS platform that automates and enhances customer communication, enabling businesses to reduce support costs, deliver immediate responses, and improve customer satisfaction across all communication channels—chat, email, contact forms, ticket systems, and help pages. OMQ’s solutions use advanced generative AI, large language models (LLMs), and machine learning to understand and respond to customer inquiries in natural language, supporting over 30 languages. The company’s vision is to automate and intelligently resolve every customer service request globally, with GDPR and EU AI Act compliance. OMQ serves businesses of all sizes across multiple industries, including e-commerce, finance, insurance, education, energy, transport, tourism, software, and industry. Innovations like its ChatGPT-level chatbot, AI agents for process automation, and a central real-time knowledge base position OMQ as a leader in digital customer experience transformation.
Products & Services
- AI Chatbot (ChatGPT-level)
- AI Email Bot (OMQ Reply)
- AI Agents for workflow and process automation
- Intelligent Help Page (OMQ Help)
- Smart Contact Form (OMQ Contact)
- Ticket System Assistant (OMQ Assist)
- Central Knowledge Base/Database
- Integration plugins for platforms like Zendesk, Freshdesk, Shopware, Userlike, WhatsApp, Facebook Messenger, LimeConnect
- Custom automation and self-service solutions for customer support
Use Cases & Case Studies
- E-commerce: Automated responses for orders, returns, and deliveries; reduction of support volumes (EMP, babywalz, Tchibo)
- Automated help desk and ticket system responses (KKT KOLBE, Deutsche Bahn Connect, Stadtwerke Düren)
- Education: Automating standard inquiries for students and staff (ETH Zürich)
- Finance: Automating responses to account, loan, and payment queries (Sparda Bank West, FNZ, CapTrader)
- Insurance: Automated contract and claim handling (Wertgarantie, Dr. Walter)
- Industry: Product information, order, and technical support automation (Hörmann, Jalousiescout)
- Transport: Automated support in booking, information, and customer queries (Deutsche Bahn, Taxi 40100, DB Regio Baden-Württemberg)
- Tourism: Supporting booking, cancellation, and check-in inquiries (Alltours, Kuhnle Tours, DB Flinkster)
Partnerships & Collaborations
- Deutsches Forschungszentrum für Künstliche Intelligenz (DFKI)
- Bar-Ilan University (Israel)
- Heidelberg University
- Fondazione Bruno Kessler (FBK, Italy)
- NICE Systems
- Almawave (Italy)
- Shopware AG
- Zendesk
- Userlike
- GREYHOUND
- c.a.p.e. IT
- Znuny
- Webtrekk
- Der Büropartner
- Taalance
Awards & Recognition
- OMR Badge
- G2 Badge
- Google Badge
- OMR Top 100
Contact Information
Certifications & Compliance
- GDPR compliant
- EU AI Act compliant