kaputt.de UG
kaputt.de UG is an online platform providing repair services, instructions, and spare parts for electronic devices throughout Germany.
About
kaputt.de UG is a Berlin-based company dedicated to making the repair of electronic devices such as smartphones, tablets, notebooks, e-scooters, gaming consoles, smartwatches, and household equipment simple and accessible. The platform offers detailed video and step-by-step guides to assist users with DIY repairs, sells repair kits and spare parts, and provides an independent comparison of professional workshop services across more than 100 cities in Germany. Their mission focuses on extending the lifespan of electronics, reducing e-waste, and promoting environmental sustainability by empowering users to repair instead of replace.
Products & Services
- Repair instructions for electronic devices (smartphones, tablets, notebooks, e-scooters, consoles, smartwatches)
- Video and step-by-step repair guides
- Spare parts and repair kits sales via online shop
- Online comparison of repair service providers and workshops
- Repair services via shipping (Versandreparatur)
- Community support and customer service for repair questions
- Partner repair workshops in multiple cities
- Maintenance and cleaning services (e.g. coffee machines)
- Environmental impact awareness tools (Umwelt-Ticker)
Use Cases & Case Studies
- DIY repair of smartphone batteries, displays, and other components
- Professional repair of tablets, laptops, and game consoles via partner workshops
- Coffee machine repair and maintenance
- Shipping/online repair service for customers without local workshops
- Environmental impact reduction through repair instead of replacement
Partnerships & Collaborations
- Supported by the German Federal Ministry for Economic Affairs and Energy (Bundesministerium für Wirtschaft und Energie)
- Supported by the European Union
- Collaboration with ProSiebenSat.1 Media SE
Awards & Recognition
- Bundespreis ecodesign Service 2017
- Netzsieger rating: Very Good
Contact Information
Certifications & Compliance
- Trusted Shops certification