Annie (Healthbytes GmbH)
Annie (Healthbytes GmbH) develops AI-powered telephony solutions to automate and improve customer service for healthcare supply stores and similar organizations.
About
Annie (Healthbytes GmbH), founded in Berlin in 2022, is dedicated to securing the future of assistive device provision in healthcare by driving digital innovation. Their flagship product, anni.care KI-Telefonie, leverages artificial intelligence to automate telephone services for healthcare supply stores (Sanitätshäuser), reducing the workload on staff and streamlining customer communication. By integrating modern technology with sector expertise, Annie aims to address challenges such as demographic change, skilled labor shortages, and increasing bureaucratic demands in the German healthcare system.
Products & Services
- AI-powered telephony solution for automating customer calls
- Integration of telephony with sector-specific software (ERP/branch software)
- Automated task creation and intelligent task distribution
- SMS responses to customer inquiries (Premium and Enterprise)
- Company-specific knowledge base (Enterprise)
- Connection to industry software (Enterprise)
Use Cases & Case Studies
- Automation of phone inquiries for healthcare supply stores leading to a 94% reduction in call volume for staff (Sanitätshaus Wittlich case)
- Improvement in customer reachability and freeing up employees for more important tasks
Partnerships & Collaborations
- Partnership with Sanoa
- Integration with mmOrthosoft branch software
- Integration/partnering with M Assist
Awards & Recognition
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Contact Information
Certifications & Compliance
- 100% GDPR compliant (DSGVO-konform)