Automated speech-controlled support of a user

Simple SummaryContent extracted from patent full text and abstract with AI.

This invention relates to an automated information device that assists users through voice input. The system records spoken requests, transcribes them into text, and uses ontological analysis with a knowledge database to categorize and process the user's inquiries. Based on this analysis, it can provide automated responses, ask follow-up questions, or connect the user with a suitable human expert, all aimed at streamlining and improving user support.

Use CasesContent extracted from patent full text and abstract with AI.

• Customer support call centers for telecommunications or utilities
• Automated technical support for software and hardware products
• Voice-controlled help desks in public service (e.g., healthcare, government)
• In-car voice assistants for rapid troubleshooting or information retrieval
• Smart home systems providing verbal user support or device guidance

BenefitsContent extracted from patent full text and abstract with AI.

• Reduces reliance on human customer support agents, lowering operational costs
• Enables 24/7 assistance and support without requiring staff availability
• Improves efficiency by quickly categorizing and resolving common customer issues
• Increases user satisfaction through faster response times and more accurate support routing
• Learns and adapts over time, improving answer quality via knowledge database expansion and analysis
• Minimizes user frustration by more accurately directing queries to the right automated answer or human expert

Technical Classifications (CPCs)

Inventors & Applicants

Patent Abstract

The device (1) has a recording device (9) operative to record a voice signal and store the recorded signal in a storage medium (8) through a processing unit (5). A transcription component transforms the recorded signal into corresponding text and stores the corresponding text in the storage medium through the processing unit. An ontological analysis component (3) is operative through the processing unit to categorize the corresponding text using a knowledge database (2) and to process the corresponding text using the categorization and the knowledge database. Independent claims are also included for the following: (1) a method for voice-operated support of a user with an information device (2) a computer-readable medium having set of instructions to perform the method for voice-operated support of a user with an information device.