Method and Apparatus for Computing the Perceived Quality of a Multiparty Audio or Audiovisual Telecommunication Service or System

Simple SummaryContent extracted from patent full text and abstract with AI.

This invention discloses a method and apparatus for calculating the perceived quality of multiparty audio or video calls (such as conference calls), as experienced by each participant. Rather than just measuring technical parameters, the method mathematically determines individual quality scores for each participant’s connection, then combines them (using weighted functions) to estimate the overall quality from each user’s perspective. The weights consider factors such as mutual influence between connections, the amount of attention participants pay to others, and how users attribute connection problems (to an individual vs. the whole system). This allows for a nuanced estimation of communication quality in multiparty teleconferencing.

Use CasesContent extracted from patent full text and abstract with AI.

• Real-time monitoring and reporting of call quality in business video conferencing platforms (e.g., Zoom, Teams, Webex)
• Quality assessment for customer support or telesales systems that involve multiple participants
• Integration into multiparty gaming or virtual event solutions to proactively detect and resolve quality issues
• Testing and benchmarking of telecommunication infrastructure by service providers
• Adaptive resource allocation in multiparty calls to maintain user-perceived quality by optimizing network or media resources

BenefitsContent extracted from patent full text and abstract with AI.

• Provides a realistic assessment of perceived user experience, not just technical metrics
• Enables automatic detection of poor quality connections and targeted troubleshooting
• Supports optimization of telecommunication resources based on user-centric quality
• Facilitates improved end-user satisfaction by enabling feedback and dynamic adjustments
• Helps operators attribute quality issues accurately—whether to specific connections or to the system as a whole
• Can guide development and deployment decisions for telecommunication platforms by supplying objective, scenario-specific quality metrics

Technical Classifications (CPCs)

Inventors & Applicants

Patent Abstract

An apparatus and a method for estimating a quality of multiparty telecommunication with a computing device, the method comprising any of the following steps; determining quality scores of the individual connections of each participant in a multiparty audio or audio visual telecommunication call; or determining a quality score for the whole multiparty telecommunication call from the perspective of each participant using a function of the quality scores of the individual connections.