VoiceCommerce
VoiceCommerce (Future of Voice) is a leading Conversational AI agency specializing in the development and optimization of voicebots and chatbots across multiple channels including Alexa, Google Assistant, WhatsApp, phone, and on-site chat.
About
VoiceCommerce (operating as Future of Voice, a subsidiary of the MUUUH! Group) is a German agency specializing in the conception, development, and optimization of Conversational AI solutions. The company creates intelligent voicebots and chatbots for diverse platforms such as Amazon Alexa, Google Assistant, WhatsApp, phone (call center), and web-based on-site chat. VoiceCommerce offers end-to-end services—from ideation to development, integration, maintenance, analytics, and ongoing optimization. As an official Alexa Partner Agency and Google Partner, the team is recognized for its expertise in voice strategy, voice SEO, brand voice creation, and omnichannel dialogue automation. Their clients include major enterprises, media companies, NGOs, and retailers, for whom they deliver tailored conversational experiences that increase customer engagement, automate service processes, and optimize customer journeys across digital touchpoints.
Products & Services
- Conversational AI consulting
- Voicebot development for phone/call center
- Amazon Alexa skill development
- Google Assistant Action creation
- On-Site Chatbot solutions
- WhatsApp Chatbot solutions
- Custom Neural Voice (synthetic voice creation and brand voices)
- Dialog automation for customer service (order status, returns, tracking, authentication, etc.)
- Integration into e-commerce, HR, marketing and customer support processes
- Analytics and optimization of conversational solutions
- Workshops and strategy sessions on Conversational AI
- Voice and conversational UX design
- Radio campaigns for smart speaker platforms
- Omnichannel integration
Use Cases & Case Studies
- Automated customer service hotlines for companies such as Decathlon, Deutsche Glasfaser, and ERGO (phonebots for routing, authentication, and self-service)
- On-site and WhatsApp chatbots for Decathlon, DRK, and other clients (order status, returns, FAQs)
- Alexa skill and Google Action projects for DER SPIEGEL (audio versions of the magazine and podcasts), rbb Sandmännchen (children's bedtime stories), Swirl Putzplan (household chore management), and Thalia (audiobook assistant)
- Charity donation and information bots for DRK, including voice payment via Alexa
- Omnichannel conversational AI for large retail and publishing clients
Partnerships & Collaborations
- Amazon Alexa (official partner)
- Google Assistant (official partner)
- MUUUH! Group (parent organization)
- Parloa (Conversational Platform partnership)
- TynTec (WhatsApp Business API provider)
Awards & Recognition
- Alexa Champion (three years in a row, first in Germany among founders)
- Official Alexa Partner Agency
Contact Information
Certifications & Compliance
- GDPR (DSGVO) compliant solutions